As a new homebuilder, you may have many questions related to our company and how we work. We've tried to answer a few of these common questions and hope these will help you to understand what you can expect from us.
Do you have certain floor plans for homeowners to choose from?
How do you handle design changes during construction?
What do you charge for changes/change orders during construction?
How do you calculate your profit for a job?
Will someone be on the job site every day?
What will you do if we are not happy with what is happening related to the production or quality of our project?
Do you have certain floor plans for homeowners to choose from?
Absolutely not! Hacking Construction is a custom home builder. We do not believe in cookie-cutter homes. The design of your home is entirely at your liberty to choose. Generally, we refer you to our architect who will assist you in developing and designing your very own home, customized to fit your needs. Some clients come to us with their floor plans already drawn up and we don't mind that either.
How do you handle design changes during construction?
There are always changes and adjustments that need to take place as a project progresses. We pride ourselves in our ability to be flexible and attentive to the needs of the client. If the client desires a change in design, then we will adjust accordingly to fulfill that need. Our responsibility is to advise the client of potential ramifications such as time and costs, then make the change as quickly and efficiently as possible.
What do you charge for changes/change orders during construction?
There is no penalty or fee for adjustments in the design of a project. If a client requests a design change, we charge the client labor and materials just as we would for a predicted expense. Because of a good working relationship with our clients, we have never felt the need to cushion our bid for unforeseen items. If these items do arise, we typically charge the client labor and materials just as we would for a predicted expense. Similarly, if an item costs less than predicted, the customer will only be charged the actual cost of the item.
How do you calculate your profit for a job?
We do not mark up our costs whatsoever. Our return on a project comes strictly from the agreed upon percentage of profit and overhead. We are extremely up front with our actual costs for a job to the extent that we provide copies of each receipt that we are billing for. We want to be fair to our clients, and in turn we expect our clients to be fair with us.
Will someone be on the job site every day?
We consider ourselves to be hands on builders. It is our responsibility as the general contractor to be able to coordinate subcontractors, answer questions, and fill in the blanks for our staff and subs. We need to be on the job site to be able to do these things. You can rest assured that we will be around to supervise every step of the construction process.
What if we are not happy with what is happening related to the production or quality of our project?
We will do everything in our power to ensure that you are happy and satisfied with the project. As we specialize in custom homes and projects, we know there will be questions and concerns along the way. We are very conscious to communicate openly with our clients to understand their needs and resolve all questions as they come in an honest and professional manner. We will do whatever it takes to make our clients happy!
Do you have certain floor plans for homeowners to choose from?
How do you handle design changes during construction?
What do you charge for changes/change orders during construction?
How do you calculate your profit for a job?
Will someone be on the job site every day?
What will you do if we are not happy with what is happening related to the production or quality of our project?
Do you have certain floor plans for homeowners to choose from?
Absolutely not! Hacking Construction is a custom home builder. We do not believe in cookie-cutter homes. The design of your home is entirely at your liberty to choose. Generally, we refer you to our architect who will assist you in developing and designing your very own home, customized to fit your needs. Some clients come to us with their floor plans already drawn up and we don't mind that either.
How do you handle design changes during construction?
There are always changes and adjustments that need to take place as a project progresses. We pride ourselves in our ability to be flexible and attentive to the needs of the client. If the client desires a change in design, then we will adjust accordingly to fulfill that need. Our responsibility is to advise the client of potential ramifications such as time and costs, then make the change as quickly and efficiently as possible.
What do you charge for changes/change orders during construction?
There is no penalty or fee for adjustments in the design of a project. If a client requests a design change, we charge the client labor and materials just as we would for a predicted expense. Because of a good working relationship with our clients, we have never felt the need to cushion our bid for unforeseen items. If these items do arise, we typically charge the client labor and materials just as we would for a predicted expense. Similarly, if an item costs less than predicted, the customer will only be charged the actual cost of the item.
How do you calculate your profit for a job?
We do not mark up our costs whatsoever. Our return on a project comes strictly from the agreed upon percentage of profit and overhead. We are extremely up front with our actual costs for a job to the extent that we provide copies of each receipt that we are billing for. We want to be fair to our clients, and in turn we expect our clients to be fair with us.
Will someone be on the job site every day?
We consider ourselves to be hands on builders. It is our responsibility as the general contractor to be able to coordinate subcontractors, answer questions, and fill in the blanks for our staff and subs. We need to be on the job site to be able to do these things. You can rest assured that we will be around to supervise every step of the construction process.
What if we are not happy with what is happening related to the production or quality of our project?
We will do everything in our power to ensure that you are happy and satisfied with the project. As we specialize in custom homes and projects, we know there will be questions and concerns along the way. We are very conscious to communicate openly with our clients to understand their needs and resolve all questions as they come in an honest and professional manner. We will do whatever it takes to make our clients happy!
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